Personal project
HomeLab
A home server that runs my projects, backs itself up every night and tells me whether the hearth holds.
Private, evolving
Jérôme W.Keep the hearth burning.
Twelve years of technical support fixing other people’s systems. Now I build my own: a homelab, AI agents, websites.
About me
I’m Jérôme, a support technician for over twelve years: from the first call up to third level, where the hard cases land. I learned to listen, to explain things simply and to write down what I find, in French and in English.
On the side, I build: a home server, a team of AI agents and websites for clients.
- 12+years in technical support
- FR · ENworking languages
- ITIL v3Foundation certification
Projects
Six projects built end to end, from troubleshooting to code. Each card opens a project page.
Claude Code template
CodeHive
A template that turns a Claude Code session into a development team, from scoping to release.
In development, private repository
Sole proprietorship
MakeITWorks
My IT services business: troubleshooting, websites and automation, without jargon.
Online
Windows app
StepTrim
A Windows app prototype to tune Warzone audio, in a single interface that stays readable in game.
Prototype
Client site
Créa’Folie
An online shop and installable app for a craftswoman in French-speaking Switzerland who makes personalised items.
Online
Client site
Mr Detox
A showcase and online booking site for a health coaching practice in French-speaking Switzerland.
Online
Background
From the first call to third level, and on the side, what I build.
- BeforeLogistics and distribution
Jobs in logistics and distribution, before moving into IT.
- StartFirst-level customer support
The first calls, at a telecom operator.
- ThenService desk
IT support with service desk providers, in a city’s multimedia department and as a subcontractor for a cantonal administration.
- NextSecond-level support
The requests that first level cannot solve.
- TodayThird-level support
The hard cases, with internal training and taking part in the on-call rota.
- On the sideBuilder
A homelab, a team of AI agents, apps and websites for clients.
Send a message
A role, an assignment or a question: the form is the only way to reach me. I reply within a few days.
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